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asdasdasdasfasd
asdasdasdasfasd
Participant
August 27, 2023
Question

Re: Error 42 while updating Creative Cloud applications

  • August 27, 2023
  • 1 reply
  • 413 views

Hey I am having the same issue - except i am unbale to unistall or install anything. 

      This topic has been closed for replies.

      1 reply

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 27, 2023

      the same issue would mean you see error 42 when updating the cc desktop app.  do you?

       

      if so, did you go through these steps, https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.html

       

      <branched from https://community.adobe.com/t5/download-install-discussions/error-42-while-updating-creative-cloud-applications/m-p/13091947>

      asdasdasdasfasd
      asdasdasdasfasdAuthor
      Participant
      August 27, 2023

      I am unable to:

      • open the creative cloud desktop app
      • unistall or install adobe apps

      Mostly error 42 appears.

      The system was running from an older machine - timemachine cloned disk - clone installed on M2 chip.

      It has been asking to repair - when attempting - email and key configuration - if i cancel that and try to install/uninstall apps error 42 appears.

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 27, 2023

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R


      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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