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Participant
October 4, 2024
Question

Re: Error code 183 while installing Adobe desktop apps

  • October 4, 2024
  • 2 replies
  • 880 views

Wish these suggestions worked. Tried them all. Fresh install of Win 11 24h2 on two different machines a both have this error. Installer file is in my account is PhotoshopElements_2022_LS30_win64

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    2 replies

    Participant
    October 5, 2024

    0/05/24 12:00:44:488 | [INFO] | 7704 | HDSetup | HDIM | ApplicationContext | | HDIM | 4644 | Exit Code: 183
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 8 warnings(s)

    FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements20Organizer_core', version:20.4.0.86
    FATAL: Error occurred in install of package (Name: AdobeElements20Organizer_core Version: 20.4.0.86). Error code: '183'
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: Program "C:\Program Files\Adobe\Elements 2022 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -1073741515
    -------------------------------------------------------------------------------------

    Kanikas
    Legend
    October 8, 2024

    Hi, we are here to help you. Kindly refer to the discusison which talks about the same issue and how you can resolve it: https://adobe.ly/4evJvFW. Please follow the steps and do let us know the outcome. 

     

    Thanks 

    ^KS

    kglad
    Community Expert
    Community Expert
    October 5, 2024

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.