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Participant
October 4, 2024
Question

Re: Error code 183 while installing Adobe desktop apps

  • October 4, 2024
  • 2 replies
  • 871 views

Wish these suggestions worked. Tried them all. Fresh install of Win 11 24h2 on two different machines a both have this error. Installer file is in my account is PhotoshopElements_2022_LS30_win64

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    2 replies

    Participant
    October 5, 2024

    0/05/24 12:00:44:488 | [INFO] | 7704 | HDSetup | HDIM | ApplicationContext | | HDIM | 4644 | Exit Code: 183
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 8 warnings(s)

    FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements20Organizer_core', version:20.4.0.86
    FATAL: Error occurred in install of package (Name: AdobeElements20Organizer_core Version: 20.4.0.86). Error code: '183'
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
    WARN: Program "C:\Program Files\Adobe\Elements 2022 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -1073741515
    -------------------------------------------------------------------------------------

    Kanikas
    Community Manager
    Community Manager
    October 8, 2024

    Hi, we are here to help you. Kindly refer to the discusison which talks about the same issue and how you can resolve it: https://adobe.ly/4evJvFW. Please follow the steps and do let us know the outcome. 

     

    Thanks 

    ^KS

    kglad
    Community Expert
    Community Expert
    October 5, 2024

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.