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uplink7777
Participant
May 9, 2017
Answered

Re: High CPU usage from Adobe's Genuine Software Integrity Service

  • May 9, 2017
  • 4 replies
  • 3173 views

I also have this issue. It's super annoying. Adobe, please do something about it, asap. It's unthinkable that company I work for is paying not little money for the software and it's crippling my system [i7 7700k, 32 gigs of ram, nvme drives, etc.]

This topic has been closed for replies.
Correct answer Ashish_Mishra

Hi uplink7777,

We need some logs from your machine to diagnose the issue. I will send you a direct mail with instructions for the same.

Thanks

Ashish

4 replies

C
Christo22272529nhwd
Participant
December 16, 2021

I cant even get adobe to do anything since this BS genuine service installed itself on my PC. I cant save as, rename, sign. I am beyond fustrated.

J
JUSTIN5FF8
Participant
April 15, 2021

I am also seeing this same issue on computers only running Acrobat Reader. Exact same behavior as described, it's eating up all the processing on one core of my CPU (25% or so) constantly. As IT for my company this is distressing.

 

I'll be happy to submit logs. But I've seen this same issue on at least a dozen computers in my environment. 

    A
    Community Manager
    Ashish_MishraCommunity ManagerCorrect answer
    Community Manager
    May 11, 2017

    Hi uplink7777,

    We need some logs from your machine to diagnose the issue. I will send you a direct mail with instructions for the same.

    Thanks

    Ashish

    J
    jooonathan
    Participant
    May 16, 2017

    Hi,

    I'm following this discussion because I'm having the same problem - "AdobeGCClient.exe *32" is eating up a lot of my CPU while I'm not using any Adobe products. This thread has apparently been marked as "question answered," but I haven't seen any answer, only a request for logs. Did I miss it somewhere? Would appreciate help on this. Thanks.

      A
      Community Manager
      Ashish_MishraCommunity Manager
      Community Manager
      May 16, 2017

      Hi jooonathan,

      Apologies for the inconvenience.

      I have sent you instructions to collect some logs from your machines that will help us in fixing this issue.

      Thanks

      Ashish

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      May 9, 2017

      Branching to a new discussion.

      Uplink7777 what Adobe software or service are you utilizing?  Are the software titles registered on http://www.adobe.com/?  You can find details on how to locate your registered serial numbers at Find your serial number​.

      E
      elegant_Mercury5F9E
      Participant
      August 4, 2021

      Hello All,

       

      I am having the same issue as the other user here. A process called "Adobe  Genuine Software Service (32bit)" is using 14% CPU (and sometimes there is another process also using 14% CPU called  "Abode integrity" something). These 2 processes seems to be related to the service "AGMService.exe". I am having this issue on 2 computers (one of which is new since yesterday). I have installed creative cloud and only have Adobe DC installed (installed though the creative cloud app. I'm on window 10 latest version. Adobe liscence is a corporate liscence (by signing in using company SSO).

       

      I have tried the link Jeff gave for find your serial number but the link is old and no longer works. Can somone please send me instructions on how to extract the install logs or find my serial please?

       

      Regards,

      Val

        J
        jacov68962643
        Participant
        December 14, 2021

        I am also experiencing this issue, chowing my CPU and I can't disable the bloody

        service

         

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