Re: How do I lodge a complaint?

HI Jeff:

I. have two complaint: payment was made via master card, $ 19.9 ( AUD), I never able to get the "exportpdf ( wrodtopdf)" to work, after file was sent for the conversion, no PDF file or Word file is returned

( - to my email at<Removed by Moderator>) ., I have waste both the money and the whole year trying it again and again but no result.,

2. I will have a second year of pain and  time and money wasted; because in June 2014 I got charged again for the service, and I still cannot get it worked.,

happy to keep the product if you could help solve it from review my account and setting and advise me how to get it working.,

and give me one year "same" service back to cover all the time lost.,

trust you will be able to help and save a happy customer.,

Trust I will hear from you soon, but as I do not check this site, could you kindly email me on -<Removed by Moderator>

-- other then my email the ref i got from my bank statement is <Removed by Moderator>

please check that my account has been setup probably.,

thanks

sam