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DBStudio70
Known Participant
October 30, 2020
Question

Re: How to know 24 digit serial number

  • October 30, 2020
  • 1 reply
  • 562 views

I have similar problem... Adobe Customer Care is good for nothing... I contacted several times in the last month... and I can't use my purchased software (and for new I pay 61€/month...),. it's incredible... 

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 30, 2020

    It is not Adobe's fault that you lost your serial number

     

    Since a serial number is required to install non-Cloud programs it is up to YOU to safeguard your number

    D
    DBStudio70Author
    Known Participant
    October 30, 2020

    Dear Friend thanks for your nice answer... You can work in Adobe support team.

    If you don't know, after release of new Creative Cloud subscription some year ago, Encore was distributed as a part of the entire suite... We could download and install it as/with CS6 version of premiere pro, WITHOUT any serial number...

    ADOBE not provided any serial for individual program included in the CC...

    Also because if there was a serial it MUST be recovered in our subscitption on adobe site... but there is not...

    Thanks

     

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 30, 2020

    Premiere Pro CS6 and the bundled Encore that were installed as part of a Cloud subscription were handled by the Cloud program... there never WAS a serial number for those special versions, so there is no serial number to recover to be able to install the program independent of the Cloud

     

    When Adobe stopped offering PPro/Encore with a Cloud subscription, that meant that when a Cloud update removed that special activation there was no longer any way to use Encore... except for people who purchased CS6 to be able to install the program OUTSIDE the Cloud, and enter the purchased serial number for activation

     

    Encore alternative http://tmpgenc.pegasys-inc.com/en/product/taw6.html

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