Participant

Answered

Re: I want to cancel my membership plan!

Forum|Forum|8 years ago
July 5, 2017
2 replies
464 views

Dear Sheena,

Need your support, on subscribing i chose the option annual plan instead of pre paid annual plan , thus i will be charged on a monthly bases. I need to pay one shot for the year how can i change.

Do i have to cancel & resubscribe, if yes please guide me there is no cancel option in mange account

Appreciate your support.

Rania

Creative Cloud

This topic has been closed for replies.

Correct answer Sheena Kaul

Branching into a new discussion

Hi Rania,

Since you have selected the annual plan, you will be charged each month for that plan before renewal which will happen after a year.

Also, you if you wish to change the plan, you will need to cancel the current plan and subscribe to a new one with the prepaid payment option as per your requirement.

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

D

defaultqzcl2m0t384o

Participant

Cancel subscription membership

John T Smith

Community Expert

Not here

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sheena Kaul

Correct answer

Community Manager

Branching into a new discussion

Hi Rania,

Since you have selected the annual plan, you will be charged each month for that plan before renewal which will happen after a year.

Also, you if you wish to change the plan, you will need to cancel the current plan and subscribe to a new one with the prepaid payment option as per your requirement.

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

J

jose_deza87

Participant

Hi Sheena,

Contacting any support seems useless and works in a loop that ends with the chat option not working (even at working hours as stated). I want to change my annual membership of all the adobe suite to just illustrator but it seems impossible... Please assist me asap.

Thanks.

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