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JW Stephenson
JW Stephenson
Inspiring
February 15, 2014
Question

Re-Install CS5.5 Design Standard

  • February 15, 2014
  • 1 reply
  • 902 views

After about an hour with Adobe Support chatting, they suggested (actually demanded) that I try this forum for an answer.  My son's mac fried the hard drive and he needs to reload CS5.5 design standard.  We received a serial number and Adobe Chat gave us a download link: "http://trials2.adobe.com/AdobeProducts/DSGN/CS5_5/osx10/DesignStandard_CS5_5_LS1.dmg?"

Unfortunately this link give me the following error: Access Denied You don't have permission to access "http://trials2.adobe.com/AdobeProducts/DSGN/CS5_5/osx10/DesignStandard_CS5_5_LS1.dmg?" on this server. Reference #18.2e2f0e6b.1392487043.fea0ada

Adobe Chat said since this is a discontinued product they are not concerned about whether the link works or not.  They provided the link as a courtesy and I should be happy regardless of whether it actually works.  They then suggested that I download "any trial" software I could find on the adobe creative site then try the link above again.  I asked why in the world that might actually work and they were not sure but thought it was worth a try.  Before I start downloading GBs of files does anyone else have a solution or a real link to Adobe CS5.5 Design Standard?

Thank you in advance.

Jeff

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1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 15, 2014

Moved from Lightroom forum to Downloading forum

Download a trial version from http://prodesigntools.com/adobe-cs5-5-direct-download-links.html (actual files download from Adobe servers)

Follow the Very Important Instructions (steps 0 to 6) on that page first BEFORE you click the download links.

Install then enter your serial number to license it.

JW Stephenson
JW StephensonAuthor
Inspiring
February 15, 2014

It just seemed hard for me to believe that I had to start a download of a current Acrobat product in order to get a link to work for downloading a CS5.5 product.  And the adobe Chat person could not explain why this was so nor whether it was even true.  He just had the link and was not authorized to discuss the expired product.  Pretty wierd.  In any case, it appears to be downloading now.  One correction to the instructions is Adobe's insertion of the Download Assistant.  This appears to be the step that actually sets the cookie to allow the other downloads.

Thanks John for confirmation that these odd steps are actually necessary to get the download links to work.

Jeff

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 15, 2014

JW Stephenson wrote:

It just seemed hard for me to believe that I had to start a download of a current Acrobat product in order to get a link to work for downloading a CS5.5 product

To download a trial, you need a) to sign in with your Adobe ID, b) a trial cookie set on your hard drive for the Adobe server to initiate a download. After 30 days of not entering a serial number, trials stop working. My guess (could be wrong) is that trial cookies are part of that detection process. Pure, wild speculation there by me and I'm sure - even if there's a grain of truth to it - that it's only part of the trial expiry mechanism. I have a hunch that the trial cookie is linked to piracy prevention too.

The 'dummy' step of starting (then immediately cancelling) an Acrobat trial download (I guess it could be any Adobe trial but I've never felt the need to try) is merely to 'trick' the Adobe server to commence downloading a trial of a non-current version.

If the trial cookie is not set correctly on your hard drive, you'll get the Access Denied error.

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