Re-install Elements 15 on new computer - serial # already used?

Question

I bought Photoshop Elements 15 in 2016, tried to install on my computer with disc but was unable to use due to insufficient memory. I finally got a new computer and am trying to install. I entered serial # from disc sleeve and got message that serial # already in use. Trying to figure out how to install on this new machine. Would appreciate help.

Peru Bob · Answer

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded