HELP!
While updating my creative cloud recently, I was unable to open Lightroom. It claims my Mac software wasn't up to date, but it is. Then it told me to uninstall and install again, to fix the issue--That was a bad move, because now it just takes me to Adobe.com to BUY the Lightroom software. Is there any way possible I can undo my mistake of uninstalling it??? I need my Lightroom back!
I'd appreciate all the advice I can get.
Thanks!!
install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.
if that's what you're using to install lr,
check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
if your account shows
b. you have no subscription and you're paying for one
1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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