Participant

Question

re install problem

Forum|Forum|3 years ago
July 19, 2022
4 replies
1324 views

Several programs wont load, and I get this: help

Installation

This topic has been closed for replies.

DutyFlick

Participating Frequently

I have experienced this issue repeatedly but the latest fix from Adobe seems to be working better than any others in the past. This link details the steps Adobe had me take but essentially I opened Terminal and entered sudo chmod 1777 /tmp to change permissions and have not had any issuse since then *fingers crossed*

https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-app-stops-responding.html

L

Lumigraphics

Legend

This would allow any user to read and write to the temp directory, and is honestly not the best idea as it would be a security hole.

DutyFlick

Participating Frequently

Unfortunately it seems to be the only thing I've come across that actually fixes the issue, so it's either that or find an alternative to Adobe.

kglad

Community Expert

did you run the firstaid tool?

kglad

Community Expert

@DutyFlick

is your os ventura?

DutyFlick

Participating Frequently

Catalina on a 2013 iMac

Kanikas

Community Manager

Hi there,

We're sorry for the issue you have been facing. Kindly follow steps shared in this article for help:

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error702.

Hope that helps!

Thanks

Kanika

thatsmauri

Community Expert

Error code 702 usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install. Try what it suggests in that window and see if that fixes the problem.

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