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Participant
July 4, 2023
Answered

Re-installation Issue with Creative Suite CS6 and Mojave (10.14.6)

  • July 4, 2023
  • 2 replies
  • 290 views

For reasons complex enough that I won't go into them here, I have need to continue using CS6 alongside the newer Creative Cloud applications. This has worked fine up until now, despite it limiting me to Mojave, until in the last month the application manager kept requiring me to log in every time one of the applications was launched – no problem until suddenly I was told that my 'trial' period was up.  The application manager simply loops around prompts (see attached screen image file).

I took instruction via email with Adobe to uninstall and re-install both CS6 (in trial mode) completely and the Application Manager, suggesting that I then launch a CS6 application in trial mode and re-enter serial number, assuring me this should work – unfortunately it doesn't, and I still am unable to access the software, and without any options to re-enter serial numbers.

Does any one recognise what is going wrong here, and have any solutions?

Cheers, Bruce

This topic has been closed for replies.
Correct answer winmark01

Thank you to those who replied – Situation resolved now!

(Instruction from Adobe help to install in 'Trial Mode' was the culprit and was incorrect)

Cheers

Bruce

2 replies

winmark01AuthorCorrect answer
Participant
July 4, 2023

Thank you to those who replied – Situation resolved now!

(Instruction from Adobe help to install in 'Trial Mode' was the culprit and was incorrect)

Cheers

Bruce

kglad
Community Expert
Community Expert
July 4, 2023

you're welcome.

kglad
Community Expert
Community Expert
July 4, 2023

(copy and paste images here, don't attach.

 

do you have any current/active adobe subscription software?

 

if no, we'll need to uninstall all remnants of a previous cc install.

winmark01Author
Participant
July 4, 2023
I included a screen image of the application manager screens, that prompt me to sign in to Adobe, then assure me that the software is licensed, then loop back to the start screen – each of these three screens is shown in the file attached to the post.
Thanks, Bruce