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PrabhatVerma
PrabhatVerma
Participant
April 11, 2016
Answered

Re-installation problem on Mac

  • April 11, 2016
  • 4 replies
  • 642 views

Hi. I am using Adobe apps on Mac. I moved from old mac to new mac, when PS CS6 and Illustrator CS6 stopped working. Even uninstaller did not work. I manually deleted all files and tried to reinstall, but installer wouldn't work. I then installed both apps from "root" login, and they worked fine. Then I logged in again to my account, where both apps are installed, but crash as soon as I start them. Adobe help assistants refused to help and they suggested me to come here. Please help. Thanks.

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi Prabhatv5089529

    Please check this link for the steps to delete Adobe apps from mac: Delete previously installed Adobe application files | Mac OS X 

    Let us know in case you need further assistance with it.

    Thanks.

    4 replies

    PrabhatVerma
    PrabhatVermaAuthor
    Participant
    May 14, 2016

    Thanks @Atul_Saini for your reply, but I did NOT mention Adobe Creative Cloud. This is not Creative Cloud, but the earlier version Creative Suite 6 (CS6). Though, I still tried all the steps suggested in the post, and have also tried using Uninstaller etc., but no luck, as already mentioned in the original post. Please suggest me if you know how to manually clean all the files of CS6 from my mac so that I can try the installer again, which refuses to run now. Thanks.

    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    May 23, 2016

    Hi Prabhatv5089529

    Please check this link for the steps to delete Adobe apps from mac: Delete previously installed Adobe application files | Mac OS X 

    Let us know in case you need further assistance with it.

    Thanks.

    Atul_Saini
    Atul_Saini
    Legend
    April 27, 2016

    Hi Manolya%20BLC,

    As you have mentioned that Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date​ please use this link to troubleshoot it.

    @prabhatv5089529, please follow these same set of steps and share the results.

    Thanks

    Ms__BLC
    Ms__BLC
    Participant
    April 15, 2016

    Hello friend, I am having a similar issue with Illustrator. I had downloaded Illustrator after purchase but decided to remove because of language settings. I removed manually like you did. And now Creative Cloud says that I already downloaded it but I don't have it in my computer!

    Akash Sharma
    Akash Sharma
    Legend
    April 11, 2016

    Moving to Downloading, Installing, Setting Up

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