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daxl
Participant
August 28, 2018
Answered

Re: Installation stucks at 5 %

  • August 28, 2018
  • 3 replies
  • 949 views

I am having the same issue as Vlado; my installation is stuck at 5%. I looked at the codes in the link you provided above Jeff but I don't have any codes that say anything is wrong. It's just stuck at 5% and says "Installation in progress. Do not close this window until installation is complete." I'm not a computer tech kind of person so all of the steps that Vlado has above are Greek to me. I have tried following the steps in another staff member's post but when I go to "Quit Creative Cloud" it won't quit the program at all. I have no idea what I need to do.

Thanks for your assistance.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ok, thanks Daxl.  As a next step please implement the four solutions listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app .  If you have any questions on how to complete any of the listed steps please update this public forum discussion.

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 28, 2018

Daxl, I also noticed that you have an EDU e-mail address when you are posting to a public discussion forum.  Are you using a computer and network that you manage yourself or does the computer on network belong to the educational institution?

D
daxlAuthor
Participant
August 28, 2018

It is my personal computer and connection at home. It doesn't give an error. The installation just hasn't moved from 5% within 2 hours.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
August 28, 2018

Ok, thanks Daxl.  As a next step please implement the four solutions listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app .  If you have any questions on how to complete any of the listed steps please update this public forum discussion.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 28, 2018

Branching to a new discussion.

Daxl, what error codes are you receiving when you attempt to install the Adobe Creative Cloud desktop application?  Please see Creative Cloud download and install errors for details on how to locate errors in the install log.

D
daxlAuthor
Participant
August 28, 2018

And I am running a Mac desktop that is only 9 months old.

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