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jenniporkstain
Participant
March 6, 2018
Answered

Re: Installer failed to initialize. This could be due to a missing file.

  • March 6, 2018
  • 3 replies
  • 628 views

This is happening to me too! Does anyone know how to fix this?

It's a crucial time critical issue as this is what I need to run a business.

I just got a new mac and transferred from an old mac.  Same thing is happening!

Is there any phone number I can call to talk to a human asap?

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Jenniporkstain,

    Sorry that you are having trouble, please let us know if you get this error while installing Adobe Creative Cloud (CC) apps or Adobe Creative Suite products?

    If you are trying to install Adobe Creative Cloud apps on Mac OS Sierra and it fails with an error saying "Installer failed to initialize. This could be due to a missing file." then I would suggest you to try the work around given here: Installing Creative Cloud on macOS 10.12 (Sierra) to resolve the issue.

    However, if you are trying to install Creative Suite version of Adobe products then try the steps listed here: Installing Creative Suite on macOS 10.12 (Sierra).

    Just in case this doesn't help, then please share a screen shot of the error window. See: FAQ: How do I capture and post a screen shot or video?

    Let us know if this helps.

    3 replies

    Bani Verma
    Bani VermaCorrect answer
    Legend
    March 7, 2018

    Hi Jenniporkstain,

    Sorry that you are having trouble, please let us know if you get this error while installing Adobe Creative Cloud (CC) apps or Adobe Creative Suite products?

    If you are trying to install Adobe Creative Cloud apps on Mac OS Sierra and it fails with an error saying "Installer failed to initialize. This could be due to a missing file." then I would suggest you to try the work around given here: Installing Creative Cloud on macOS 10.12 (Sierra) to resolve the issue.

    However, if you are trying to install Creative Suite version of Adobe products then try the steps listed here: Installing Creative Suite on macOS 10.12 (Sierra).

    Just in case this doesn't help, then please share a screen shot of the error window. See: FAQ: How do I capture and post a screen shot or video?

    Let us know if this helps.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 6, 2018

    If CS6 (or earlier) read below

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

    J
    jenniporkstainAuthor
    Participant
    March 6, 2018

    BTW- I am on a mac using Version 10.12.6 in Sierra

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 6, 2018

    Branching to a new discussion.

    Jenniporkstain, sorry you are facing problems initializing your Adobe installer.  Which Adobe software are you trying to install on macOS 10.12.6?

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