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matthewo60922892
matthewo60922892
Participant
August 14, 2018
Answered

Re-installing Creative Cloud

  • August 14, 2018
  • 2 replies
  • 1032 views

I was continually getting an error message about updating CC that forced CC to quit on my Mac Mini everytime CC launched. After trying to decipher what the fairly cryptic error code meant, I learned that it was due to CC being installed on a case-sensitive drive. Following further advice from the forums, I uninstalled CC and attempted to re-install it to a different location on a non-case sensitive drive, only to later discover that CC apparently must be installed on my boot drive (but the apps can be elsewhere).

So, does that mean that I now cannot re-install CC without having to completely re-install iOS just to get the boot drive to be non-case sensitive?

Is there any way around this issue so that I can leave my boot drive as case-sensitive for applications that require/prefer it to be case-sensitive?

Can I still update my applications (e.g. Photoshop, Lightroom) without CC?

Or should I buy another Mac and set it up with a non-case sensitive boot drive just for using Photoshop/Lightroom and other CC apps?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Again Jeff, thanks for taking the time to reply.

I haven't received any errors as yet, other than the issue with CC not updating and now not being able to be re-installed.

I typically have LR and PS open in the background to enable me to work on my projects in the "spare" moments between my clients with whom I typically need to use the apps that require case-sensitive volumes. So setting up a different boot partition is also not really a viable solution as it would mean that I would be restarting my computer almost every hour of the working day just to switch tasks.

It seems to me that the only way I'm going to get this to work is to set up a Mac dedicated to working with CC and just hop onto that Mac when I've got time between clients to do some editing/processing.

My current Mac mini is a late 2012 (server) model that has always had a case-sensitive boot volume. I upgraded to CC from an old stand-alone version of PS in July 2014. I've had CC installed and working on this Mac since July 2014 (when CC didn't require a non-case sensitive boot volume). It is a shame really that Adobe only recently made this change to require a non-case sensitive boot volume as everything was working prior to this change.


Matthewo60922892, thanks for the update and I agree with your plan.  If you were previously, or currently, using a server version of Mac OS, then it makes more sense on why you have a case-sensitive file system in place.

From a historical perspective, I know that we have not supported case-sensitive file systems with Photoshop 7 and later.  Depending upon the Adobe software title there may have been the possibility of installing on a case-sensitive file system.  You can find the Creative Suite version of the previously referenced document at Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS .

2 replies

matthewo60922892
matthewo60922892Author
Participant
August 21, 2018

Thanks Jeff.

I was originally using old stand-alone versions of Lightroom and Photoshop (purchased in retail boxes at a physical computer store back in the day). I think it was PS4 (or maybe 5?) and LR3(?). I know at one stage I installed a trial/demo edition of CS6 (I think that was what it was called) before, in 2014 as I was preparing to update the OS on the Mac mini server, I bought a subscription to the CC versions to bring myself back up to date with the latest versions of PS and LR. Everything installed and worked okay. I'm pretty sure that would have been before PS7 was released. In any event, it was all working and updating okay since then until the latest update when I got that error code (2?) on trying to install the update, which in turn closed CC.

Anyway, now I know for certain that I can't get it to work on the Mac mini server, I've setup another Mac (without a case-sensitive boot volume) and installed CC on it and got LR and PS to run on it too. It has taken a little more desktop real-estate, but at least I'll be able to keep my apps updated and keep working on my photos.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 21, 2018

thanks for the follow-up.

just for my edification, did you try to install the programs from the message 1 link on a non case-sensitive drive and that failed because they tried to install cc desktop app on your case-sensitive os drive?

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 14, 2018

you can install ps and lr (on your non case-sensitive drive) without using the cc app:  Download Creative Cloud apps

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 14, 2018

Kglad even the local installation files will attempt to install the Adobe Creative Cloud desktop application as it also contains the licensing and service components of the Creative Cloud.  They may be able to install, but I am not sure what results they would get since the OS drive would still be in a case-sensitive file format.

Matthewo60922892, I would recommend you back up any critical files on your boot drive/partition and reformat the drive using a non-sensitive file system.  There are no plans by Adobe to completely rewrite our applications to support case-sensitive file systems.  You can find more details at Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS .  Our development efforts are instead concentrated on 64-bit compatibility and enhancing the creative experience with new and refined features.  Even our newly released Creative Cloud applications do not feature case-sensitive file format support.

matthewo60922892
matthewo60922892Author
Participant
August 15, 2018

Jeff, thanks for your response.

Unfortunately, reformatting the boot drive isn't a really viable solution in my situation. CC was working on my Mac Mini for many years and it has only been recently that CC updates have required non-case sensitive volumes as far as I can tell. I also have other applications installed on my system that recommend or require a case-sensitive boot volume.

Photoshop, Lightroom and the other CC apps I use are still functioning normally without CC installed, at least for the features I actually use, even though they are installed on my case-sensitive volume. The question remains, however, will I be able to update these apps without CC installed?

If it is the case that I cannot update the apps without CC, I guess I'll just have to buy another Mac for using with CC so I can keep using the other apps on my current system that recommend/require a case-sensitive boot volume.

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