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allegrophoto
Participant
November 18, 2012
Question

Re-Installing Creative Cloud after hard drive crash

  • November 18, 2012
  • 2 replies
  • 1415 views

I recently had a hard drive crash and had to install a new hard drive.  My old data was backed up on a slave disk but I can't get it to run again.  I can't even uninstall the previous suite because the Control Panel - Add / Remove program window will not show the slave disk  with the applications.  If I install it again I don't want to use up the "second" download that comes with the purchase of the license.  Where do I go from here?

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    2 replies

    Mylenium
    Mylenium
    Legend
    November 19, 2012

    You need to run the Creative Suite Cleaner Tool and reinstall the applications properly via AAM. For releasing the activation, contact support as advised by Preran.

    Mylenium

    Preran
    Preran
    Legend
    November 19, 2012

    Hi allegrophoto,

    If you did not deactivate your software before the crash, you can contact Adobe customer support (http://helpx.adobe.com/contact/) to enable your activation count. You can then install it again. I am not sure what you mean by "second download".

    Thanks,

    Preran

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