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Participant
July 30, 2019
Answered

Re-installing CS3 on different computer?

  • July 30, 2019
  • 2 replies
  • 278 views

How can you contact Adobe?

Found chat earlier was given instructions (which did not work). Cannot find chat again. Just go round in increasingly frustrating circles.

Need assistance from adobe technical. Where are the humans they refer to?

I see other people asked about contacting adobe but no real answer given

Lin

    This topic has been closed for replies.
    Correct answer John T Smith

    1st, your original install program and serial number WILL NOT WORK due to the activation server going offline

    2nd, Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

    -also read https://prodesigntools.com/adobe-limits-software-downloads.html

    You will need to contact Adobe (not other users in a public forum) to be given a download link and new serial number

    IMPORTANT NOTE:

    The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

    Start by reading reply #10 https://forums.adobe.com/thread/2620448

    -Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

    -And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    -OR... Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 30, 2019

    1st, your original install program and serial number WILL NOT WORK due to the activation server going offline

    2nd, Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

    -also read https://prodesigntools.com/adobe-limits-software-downloads.html

    You will need to contact Adobe (not other users in a public forum) to be given a download link and new serial number

    IMPORTANT NOTE:

    The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

    Start by reading reply #10 https://forums.adobe.com/thread/2620448

    -Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

    -And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    -OR... Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

    Participant
    July 30, 2019

    Thank you. talking to bot now, fingers crossed!

    Regards

    linda

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    July 30, 2019