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Participating Frequently
September 19, 2014
Question

Re-installing Master Collection invalid serial number

  • September 19, 2014
  • 2 replies
  • 3551 views

I am re-installing My adobe master collection on my new computer but the  serial number that I have on my old computer (Connected to my Adobe account) is coming up as invalid. I de-activated and uninstalled the software on my old PC before trying this. Need help please.

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    2 replies

    Participating Frequently
    September 19, 2014

    Any chance somebody from adobe coming in here and trying to help please.

    eso2530
    Participating Frequently
    September 19, 2014

    Adobe reps don't regularly check the message boards, so you're probably better off reaching out to support through Adobe Chat.

    kglad
    Community Expert
    Community Expert
    September 19, 2014
    Participating Frequently
    September 19, 2014

    I have my serial number and I am downloading and installing the same version on the master collection as before. It is still coming up with invalid serial number.

    eso2530
    Participating Frequently
    September 19, 2014

    Good luck with that; Adobe has pretty much screwed all of us using CS6 by dropping its support and licenses for it. A growing number of folks have been experiencing this in recent weeks, and the timing of the "expiration" of these licenses just happens to coincide with the beginning of the new fiscal quarter for Adobe, when they've said they'd start dropping them. If you don't mind my asking, how did you come by your license key; did you purchase it outright, or was it issued to you as a student somewhere? Former students of the Academy of Art in San Francisco have been struggling with customer service over this issue for weeks now, and students in the Netherlands have been dealing with this for the better part of a year.

    Don't expect to have Adobe's customer "support" provide any assistance on this, either. They've been issuing the same crappy advice to folks since this problem has started, saying that we need to "contact the point of purchase, as it is not an Adobe issue to resolve". It's a load of bunk, and several folks have been looking into what kind of legal actions we might be able to take because of this. If you do choose to reach out to customer service, expect to be treated like dirt and to receive the same answer over and over again.