Re-installing my Adobe Acrobat XI on a new laptop

Question

Bought my license some years ago. My 7 year old laptop has been retired and am now installing all software on this new one. However, when I have finished installing Acrobat XI and inserted the license number it returns "invalid". Now what?

Thanks!

John T Smith · Answer

Several possible reasonsInvalid Serial Number https://community.adobe.com/t5/Get-Started/I-purchased-CS5-years-ago-but-attempts-to-download-it-now-fail/td-p/9246661-https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html-and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405-Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-that-tells/td-p/8794013-Warning that software is not genuine http://www.adobe.com/genuine.html-http://prodesigntools.com/dont-buy-adobe-software-on-ebay-craigslist-or-amazon-marketplace.html

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