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Hoover1979
Known Participant
December 17, 2017
Answered

Re: Must Constantly Reinstall/Repair Creative Cloud

  • December 17, 2017
  • 1 reply
  • 616 views

I find on my Windows 7 PC every single time I start (or restart) my PC I get the messade that CC desktop app is damaged and must be repaired, then it downloads from scratch very slowly hogginh all my bandwidth and I can't even open a webpage until it is done.  This continues to happen each and everytime I start or reboot my machine.  What is going on here?

Hardware Specs (in case it helps):

Windows 7 Professional 64bit on Kingston HyperX Fury SSD (120Gb)

ASUS Z97-k Mobo

Corsair HX850i Platinum Grade 850w PSU

Intel i7-4790k in turbo mode 4.4Ghz

Corsair H115i Liquid CPU Cooler

32Gb Corsair Vengeance pro 2400 DDR3 RAM

XMP Overclocking set in BIOS

8Gb Gigabyte Xtreme Gaming GTX1080 OC PCIe Waterforce GFX Card

latest WHQL Nvidia Display Drivers

Sound Blaster Zx PCIe Sound Card

Logitech Z906 THX Certified 5.1 Surrond Speakers and LFE

Seagate 8Tb Internal HDD

WD 4Tb internal HDD

WD Caviar 1.5Tb Internal HDD

WD Elements 1Tb External USB 3.0 HDD

WD Elements 3Tb External USB 3.0 HDD

ASUS VG278 27" 120Hz 3D Monitor with Nvidia 3D Vision 2 (tm)

AVERMedia Volar Green USB2.0 HDTV Tuner

Microsoft Xbox One S Controller connected via MicroUSB to avoid Win10 requirement

Logitech G710+ Mechanical Keyboard

Logitech G502 Proteus Core Gaming Mouse

ASUS PCE-AC68U AC1900 PCIe WiFi Card paired with:

ASUS RT-AC68U AC1900 Dual-Band Router on 5ghz band

Fractal Design XL-R2 Full Tower ATX Chassis

This topic has been closed for replies.
Correct answer Bani Verma

These steps are for manual removal of Creative Cloud desktop app, it will not interfere with any other apps installed on your machine.

Yes all of these can interfere with the working of CC app on your machine, I would recommend turning them off and then reinstall the app and try to use it and see if the behavior continues.

To re-download the app use the following link: Download Creative Cloud desktop app.

1 reply

Bani Verma
Bani Verma
Legend
December 18, 2017

(Branched out as a new discussion)

Hi Hoover1979,

Sorry for the inconvenience it has caused to you. Please let us know if you have tried all the steps listed in this document Adobe Creative Cloud, needed to resolve this problem, is missing or damaged,​ specially 'Solution 3' in it? If not please give it try.

If it still doesn't work then I would recommend you to perform a manual cleanup of the Creative Cloud desktop app, follow the steps here: Photoshop Installation Failed.

This could also be caused by some Anti-virus or internet security program installed on your machine, I would suggest you to turn them off and check if that helps.

Let us know the results.

H
Hoover1979Author
Known Participant
December 19, 2017

Thank you for the reply.  I thought the CC cleanup tool is for uninstalling CC or components of CC.  Is it correct that it may prevent the CC desktop app from constantly repairing itself?  I do not wish to uninstall Photoshop as I use it for the UltraHD Texture Pack I am making for the video game Doom (1993), in conjunction with Filter Forge 6 Pro as a plugin.

The security programs I use are MSE, Malwarebytes Anti-Malware & Super Anti-Spyware.  Are any of these programs likely to interfere with CC?

Bani Verma
Bani VermaCorrect answer
Legend
December 19, 2017

These steps are for manual removal of Creative Cloud desktop app, it will not interfere with any other apps installed on your machine.

Yes all of these can interfere with the working of CC app on your machine, I would recommend turning them off and then reinstall the app and try to use it and see if the behavior continues.

To re-download the app use the following link: Download Creative Cloud desktop app.

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