Re: New drivers installed and all app that was on that older drive dosen't install

Forum|Forum|5 years ago
April 26, 2021
2 replies
407 views

I am facing the same issue. I just replaced my C drive and the issue still exists. Any other solution?

This topic has been closed for replies.

kglad

Community Expert

if you used any sort of migration tool, that's the problem: you'll need to undo whatever's been done and then properly install the cc desktop app and use it to install your adobe programs.

if you did not use a migration tool and formatted your hard drive>installed your os>installed your cc desktop app>and then failed to install cc programs on your c drive because it's recognized as a net work drive, there's a more serious problem.

M

Manix5CD8

Participant

No migration tool, I did not have to do anything since my Adobe creative cloud was on my c drive and my apps on the old hdd

Govardhan.V

Participating Frequently

If you are ok to start all over by removing all apps and install again. you may run Adobe Cleaner tool and check:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Note:

Make sure you have important backup like prerence , catalog, presets..etc

M

Manix5CD8

Participant

I will try that

kglad

Community Expert

keep us posted.

for others, if possible, before removing a non-c: hard drive where adobe programs have been installed, uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html) the adobe apps before removing.

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