Skip to main content
Participant
May 4, 2021
Question

Re: other version

  • May 4, 2021
  • 1 reply
  • 614 views

I have this issue too. 

    This topic has been closed for replies.

    1 reply

    Legend
    May 4, 2021

    What app? Do you have a paid subscription already, or does it show free trial?

    Robyn5E39Author
    Participant
    May 4, 2021

    Actually, this might be a different issue than the OP.

     

    I've been subscribed to the photography plan for over a yr. Before that, I had used the trial offer but I used a different email address. Now for some reason, when I go to load Photoshop (it's part of the photography sub), it comes up that my trial plan is over and I need to buy the subscription. I've uninstalled and reinstalled several times, logged out on the adobe page, and it continues to do this. I've just cancelled the sub even though I still have several weeks to go with it. I can resub with the other email next time but it should not need to be done.