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Participant
November 29, 2022
Question

Re: Paid For Adobe PRO DC Cannot Download - Only Get Free Reader DC

  • November 29, 2022
  • 2 replies
  • 1119 views

I have the same issue - I have the Creative Cloud App but Adobe Pro isn't an option despite having paid for it.

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    November 29, 2022

    check those specs per @Peru Bobhttps://helpx.adobe.com/acrobat/system-requirements.html

     

    then if your computer meets those, 

     

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    repair all ms visual c++ versions that can be repaired.

    update your ms visual c++, if it can be updated

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    Participant
    December 6, 2022

    Thank you for your reply.  I ended up calling Adobe and they had a quick resolution - using a direct link to download Acrobat Pro DC. https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_x64_WWMUI.zip

    And that is what worked for me.  Thanks!

    kglad
    Community Expert
    Community Expert
    December 6, 2022

    you're welcome.

    Peru Bob
    Community Expert
    Community Expert
    November 29, 2022
    quotebut Adobe Pro isn't an option despite having paid for it.

    By @Amanda27344795

     

    Does your computer meet the minimum requirements?