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Participant
June 27, 2017
Answered

Re: Paid subscription not being recognized by CC app

  • June 27, 2017
  • 1 reply
  • 214 views

It just happened with my PS a few minutes ago too and now my creative cloud is not working either. It's telling me to sign up for a trial and i've been a subscriber for years now. Something goofy's going on.

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Correct answer Sheena Kaul

Branching into a new discussion

Hi David,

I have checked your account and your Adobe CC subscription is active.

Please refer to the help document below to fix the trial error:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
June 27, 2017

Branching into a new discussion

Hi David,

I have checked your account and your Adobe CC subscription is active.

Please refer to the help document below to fix the trial error:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena