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William R Smith
Participant
November 18, 2021
Question

Re: Photoshop and Premiere Elements install problems. [Branched from old topic]

  • November 18, 2021
  • 3 replies
  • 229 views

[Moderator branched and moved to new topic.]

My challenge is that I have just bought Adobe Pro Elements 2021 from Microsoft Store.   When trying to install it I am told that it is for 64 OP.   My machine is 32 OP

What do I do?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 18, 2021

Evidently, you didn't check the system requirements.

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

  • Intel 6th Generation or newer processor or AMD equivalent with SSE4.1 support
  • Microsoft Windows 10 version 2004 or later (version 21H1 recommended); 64-bit versions only; Windows 7, Windows 8.1 not supported

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 18, 2021

Get a refund from Microsoft

    W
    William R SmithAuthor
    Participant
    November 26, 2021

    Thanks John, that's the solution- Microsoft are not so keen about refunds!

    W
    William R SmithAuthor
    Participant
    November 18, 2021

    I run Windows 10 - configuration is:

    Device name    DESKTOP-L42BT2E
    Processor    Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz   3.60 GHz
    Installed RAM    4.00 GB (3.42 GB usable)
    Device ID    C90EDF7D-33C0-4B00-9E22-8A8FE682B56B
    Product ID    00326-10000-00000-AA365
    System type    32-bit operating system, x64-based processor
    Pen and touch    No pen or touch input is available for this display

      T
      Test Screen Name
      Legend
      November 18, 2021

      This discussion is about problems installing Elements 2015 on a Mac. Your question - about Elements 2021 on Windows - is not connected, and this will cause a lot of confusion.  However, the response is: a lot of software today will not run on your 32-bit operating system. There is no work around except to get a compatible system.

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