Skip to main content
D
default4c3479sy7luu
Participant
December 17, 2020
Question

Re: Please give me a telephone number to call for customer support.

  • December 17, 2020
  • 3 replies
  • 244 views

If I click on the help link that goes nowhere one more time I think I am seriously going to loose it!!

New user and comoletely frustrated.

I am simply trying to contact the real live help from real live people option but when I click the link it says to sign in.  When I sign in there are no additonal options for support.  

Every supoprt article takes me back to this page https://helpx.adobe.com/contact.html not sure if it will show up here but nowhere on that page can I see any options to access any help options.  

I do not have a monthly plan.  I just paid for the software.  Is there not support available.?????

This is a great program and I like it but frusting not be able to access any help.

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 17, 2020

    What are you having trouble with?

    Adobe Customer Care is mainly for customer billing & account activation issues.

     

    Premier Elements support community (user-to-user forum).

     

    Premier Elements Getting Started

    https://helpx.adobe.com/support/premiere-elements.html

     

    Premier Elements User Guide

    https://helpx.adobe.com/premiere-elements/user-guide.html

     

    Nancy O'Shea— Product User & Community Expert
      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      December 17, 2020

      Default, what Adobe software title or service are you trying to get assistance for?  If it is for Premiere Elements, then please use a different browser, smartphone, or tablet to begin the chat interaction at https://helpx.adobe.com/contact.html.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 17, 2020

      i think you'll be more frustrated with the phone number, 1 (800) 833-6687

       

      using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

      click contact us (in the lower right)
      in the chat field, type AGENT
      be patient, it can take quite a while to reach a human

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices