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fashionable_Panther2003
Participant
January 13, 2025
Answered

Re: Problems with CC migrating to a new MacBook air

  • January 13, 2025
  • 1 reply
  • 262 views

I have the same problem too,  i got a new laptop and transferred everything expect my cloud cc. I found this website and all the information here are helpful. im just confused on where to start.  Does it require my old Mac to fix the problem because i removed all my data from my old Mac,  and im worried if My cloud cc wont work anymore. I need this fixed before school starts. 

    Correct answer kglad

    @fashionable_Panther2003 

     

    step 1. restore your new computer which will remove all data migrated from your old computer*.  

     

    step 2. then install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    *

    if you have non-adobe data that you do not want to remove, there's a chance that using the adobe cleaner will work to undo what you migrated from adobe.  in that case, let us know and do NOT procede to step2.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 13, 2025

    @fashionable_Panther2003 

     

    step 1. restore your new computer which will remove all data migrated from your old computer*.  

     

    step 2. then install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    *

    if you have non-adobe data that you do not want to remove, there's a chance that using the adobe cleaner will work to undo what you migrated from adobe.  in that case, let us know and do NOT procede to step2.

    F
    fashionable_Panther2003Author
    Participant
    January 22, 2025

    Ok, step two looks easy but step one looks complicated. I ain't no proffesional with these computer things and words. Also i was mistaken, i used the migration assisant when i first got my new macbook to transfer ALL of my data from my old mac , including the adobe app. But when i tried opening it, an nofication popped up saying about migrating stuff. The projects i have in adobe is all my school work, i DO not want those to be removed. Is there any chance i can do step one a different way or you can explain it to me. All i need is just for my Adobe with all my projects to work before i start school.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 22, 2025

    you can try the cleaner.  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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