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Participant
July 4, 2025
Answered

Re: serial number is already in use

Hello. I have a "Non-subscription (stand-alone) version" of Acrobat Pro. I don't have access ot the old computer any more., hence I'm unable to deactivate. Is there anything else I could do? Please advise. Thank you.

    kglad
    kgladCorrect answer
    Community Expert
    July 4, 2025

    you can use for the 30 day trial and with significant effort you can extend those 30 days.

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 4, 2025

    It's a moot point since old Acrobat versions are unsupported & End of Life. 

    Even if you had remaining activations left, dead product versions can't be activated. 

     

    For security & compatibility reasons, use the latest Acrobat. 

    ==============
    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://www.adobe.com/acrobat/pdf-reader.html

    Paid Acrobat Pro -- the complete solution for creating and saving PDF.
    https://www.adobe.com/acrobat/acrobat-pro.html


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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    July 4, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from account, payment and plan">
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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 4, 2025

    you can use for the 30 day trial and with significant effort you can extend those 30 days.

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    John T Smith
    Community Expert
    Community Expert
    July 4, 2025

    No... if you have used up both of your allowed activations you may do nothing

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