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M
mdence
Participant
February 26, 2021
Question

Re: Sign in keeps looping

  • February 26, 2021
  • 1 reply
  • 192 views

I'm having the same issue.

Gmail email for log in.

Chrome browser.

Cookie blocking off.

VPN off.

Changed password, so I know it's correct, but still looping

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 26, 2021

    Branching to a new discussion.

     

    You responded to a discussion from 2017. What current errors are you encountering, and what troubleshooting steps have you taken to correct it?

    M
    mdenceAuthor
    Participant
    February 26, 2021

    Trying to log in. My login email is a gmail address.

    I put in the email address and it moves to password.  I reset the password to ensure I had the right one.  But whenever I hit entter, it just loops back to asking for user name and password.

    I'm using Chrome browser.  My VPN is off.

    It was looping non-stop, until I turned cookie blocking off, and deleted the user anme and password from chrome.  Now it still loops, but I have to input the user name/password manually. 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 26, 2021

    Chrome could be the source of your current problems; please see if you encounter similar sign-in errors with other browsers.  Any misconfiguration within the Chrome browser will affect your ability to interact with a Creative Cloud membership.  You may want to revert to a default installation of Chrome, with no add-ons or extensions, if you cannot determine the cause of the login failures.

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