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cycler
Known Participant
Jun 23, 2014 5:45 PM UTC
Answered

Re: "Sign in Required" Loop

I had the same problem on a PC. After a couple hours with Adobe TS I called Dell TS support and we solved the problem. Had a rouge program in Firefox that was trying to reconfigure my proxy settings. Deleted it. Went into my control panel and deleted some programs that were downloaded in the last couple days. Downloaded Malwarebytes Anti-malware software, ran it to double check my Microsoft Security essentials and all is well.

    Jean Guerra Fotografia
    Jean Guerra FotografiaCorrect answer
    Participant
    Oct 27, 2022 5:18 AM UTC

    I fix it! with 5 steps...

    Tutorial for Windows:

    01 - Search for Credentials Manager.
    02 - Windows Credentials.
    03 - Generic Credentials.
    04 - On list of Credentials, Remove/Delete all credentials with "Adobe".
    05 - Restart computer and open Adobe Cloud.

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    queen_wild
    Participating Frequently
    Jun 23, 2014 7:23 PM UTC

    What was the program in firefox? I use a mac but I do use firefox.

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    cyclerAuthor
    Known Participant
    Jun 23, 2014 8:00 PM UTC

    Go to Firefox - Tools - Options - Advanced - Settings. Check if if No proxy is checked. If there is a proxy make note of its name, delete it and check No proxy. I'm not up on Mac's so if there is a freeware virus checked on the web I'd run it. Hope this helps you.

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      queen_wild
      Participating Frequently
      Jun 23, 2014 8:08 PM UTC

      Well - that wasn't it. Thanks for trying to help!

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