Re: The code you entered is invalid. Please try again.

Forum|Forum|8 years ago
July 16, 2017
1 reply
1952 views

This doesn't help. I am doing everything right. I read the instructions on the card holder. I reentered my code switching out the 0's and O's. Nothing is working. The link you provided just gets me back to the redemption screen.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Jessicab44804736 if you are facing difficulties redeeming your redemption code then please contact our support team directly at Contact Customer Care. You are currently posting in a public forum discussion accessible to anyone who has Internet access.

Jeffrey_A_WrightCorrect answer

Legend

Jessicab44804736 if you are facing difficulties redeeming your redemption code then please contact our support team directly at Contact Customer Care. You are currently posting in a public forum discussion accessible to anyone who has Internet access.

J

jessicab44804736Author

Participant

I know that I am posting in. I have been thrown around in circles about this and I see there are more people with the same problem. I have contacted "customer care" multiple times to be waiting for more than an hour each time. I paid more than enough for the software. When people are asking for help they are treated as if they don't know what a redemption code is or a serial number. There has been absolutely no help regarding this issue and no one in customer care can be contacted. The only option they provide is to chat which they don't even reply to.

Jeffrey_A_Wright

Legend

Jessicab44804736 I am sorry that you are facing difficulty redeeming your redemption code. Do you have a case number that I can reference for your interaction with our support team?

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