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i_anandsingh
Participating Frequently
June 30, 2017
Answered

Re: There was a problem processing your order, please contact our Customer Service team for assistance.

  • June 30, 2017
  • 2 replies
  • 3797 views

does it get resolved and if yes then please let me know...how???

i am also facing this problem

This topic has been closed for replies.
Correct answer Sheena Kaul

Branching into a new discussion

Hi anand,

We're sorry to hear that you have been facing troubles with the order processing.

Were you able to Contact Customer Care as report the same? Else you can provide me the order number and I can look it up for you.

Regards,

Sheena

2 replies

N
NoelleP
Participant
January 1, 2018

Anyone else still having this issue?

Syibro
Syibro
Participant
March 13, 2019

i use to has the same issue, so i call the bank what happen to my card.

the problem is, when you confirm the payment, you have to make sure you have enough money in your card, so when adobe confirm your payment they can immediately take your money. because if it's not then payment will not be succeed.

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
June 30, 2017

Branching into a new discussion

Hi anand,

We're sorry to hear that you have been facing troubles with the order processing.

Were you able to Contact Customer Care as report the same? Else you can provide me the order number and I can look it up for you.

Regards,

Sheena

    I
    i_anandsinghAuthor
    Participating Frequently
    July 2, 2017

    thanku so much for your reply

    yes I did contact the customer care they have given me the contact of re- seller in Delhi so looking forward to talking to them

    as I tried to order today just to see the new prices(taxes) via online it again showed me the error so this was my order number

    11162790305..

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    July 3, 2017

    Hi Anand,

    I tried to check but this doesn't seem to be an Adobe order number, therefore, I am unable to pull up any details.

    I would advise you to still check with your reseller and let us know what are the updates.

    Regards,

    Sheena

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