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stephena55147029
Participant
September 25, 2018
Answered

Re: Unable to install Creative Cloud & Adobe Products

  • September 25, 2018
  • 1 reply
  • 1677 views

I'll jump in here, as I'm having this exact same issue across 5 PCs, and different users in our environment. Never had a problem installing or updating before this recent update, now every device fails at 42%, whether installing fresh, or updating the current install.

I've tried pinging the servers OP was failing on from 4 different connections, 2 wifi, 1 4g over a personal phone, and one over our internal LAN ethernet.

They also don't respond, are we sure those servers will respond to ICMP?

I've tried all the recommended steps for reinstalling creative cloud and its gotten me nowhere.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ah my mistake, thanks Jeff.

So on the device I just did a fresh install on, I am getting stuck at 42% with no errors.

I've had a device get to anywhere between 2-20% and say the servers became unreachable, but pressing retry would pick it back up and allow it to get to 42% and stick with no errors.

On devices where I'm just updating the current install I will get an error at 42% the most recent one I got was error 205 I believe

Oh and as for the software, this is just to either install creative cloud itself, or to update it.

I've had a single device actually complete the update somehow, but I can't explain why that occurred, I kept trying to re-run it and it finally did complete. I can't recreate that event on any other devices so far though.

Thanks


Stephena55147029, from your description it appears you are attempting to update the applications using the Adobe Creative Cloud desktop application, as discussed in Learn how to download your Adobe Creative Cloud apps , but it is failing because you are in a managed environment.

When I review the forum profile you used to post to this public forum discussion, it appears you work for an organization.  Did your organization purchase a Creative Cloud for Enterprise or Team membership?

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 25, 2018

Stephena55147029, are you also on a home network or are you on a managed network?

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stephena55147029Author
Participant
September 25, 2018

Two of the connections were over a managed network, 2 were not. 1 was a personal cell phone hotspot, so 4G.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 25, 2018

Branching to a new discussion.

The discussion you responded too the individual was on a home network.  What type of Creative Cloud membership did your organization purchase?  Besides stopping at a particular percentage do you ever receive any specific errors?  What software are you attempting to install on the 5 different PCs?

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