Re: Unable to reach Adobe servers

Question

Was there ever a solution to this issue? I am having the exact same problem.

Jeffrey_A_Wright · Accepted Answer

I normally manage the network myself. I performed the three solutions as posted:

1. Windows 10 on this machine is up to date with Updates.

2. Create a New administrator account: I created an account and downloaded the CC installer. Was able to log into it and it started downloading. At around 2% it stopped and then asked to login again. This time it did the usual progress wheel leading to the "Unable to connect to Adobe servers..." screen. So I was connected to something for a short period of time.

3. I'm working on #3 now...

Thanks for the update, Rcachina. Please take extra care when implementing solution two and 3 in Troubleshoot Adobe Creative Cloud download and install issues . A software firewall or installed security software can cause the behavior that you are currently experiencing.

Jeffrey_A_Wright · Answer

Branching to a new discussion.Rcachina, are you currently receiving an error within the Adobe Creative Cloud desktop application that the computer is unable to reach our servers? If so can you please post a screenshot of the current error. Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .

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