Skip to main content
L
leannet3980999
Participant
September 11, 2017
Answered

Re: Want to cancel my monthly plan

  • September 11, 2017
  • 2 replies
  • 665 views

I have been on the site for over 30 minutes trying to cancel and there is Nothing for me to actually CANCEL! I have had been Paying for this for 5 months and haven't used it successfully yet. This is ridiculous! I have been paying 14.99 monthly for NOTHING and haven't been able to cancel. I Have followed all of the prompts and directions. PLEASE CANCEL MY SUBSCRIPTION ASAP!!!

This topic has been closed for replies.
Correct answer Sheena Kaul

Branching into a new discussion

Hi Leanne,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

Let me know if you have troubles connecting to support.

Regards,

Sheena

2 replies

T
Thomas272906097kh3
Participating Frequently
November 24, 2022

Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay £100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam! 

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2022

@Thomas272906097kh3 

 

did you cancel within the free trial period?

 

when you subscribed did you select the plan with the lower monthly cost (that has a one year obligation) instead of selecting the monthly plan that costs more per month but allows you to cancel at any time?

 

did you contact adobe support? 

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
September 13, 2017

Branching into a new discussion

Hi Leanne,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

Let me know if you have troubles connecting to support.

Regards,

Sheena

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices