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Participant
March 5, 2024
Answered

Re: When will my subscription activate?

I purchased it at 10:56 am today, it's currently 20:23, it still hasn't been activated and I've been speaking with the customer service they're saying that my order doesn't exist despite of the money deducting. It's been four years since your comment and still Adobe hasn't improved on that

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    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    March 7, 2024

    Hi @Sachin35876292ktpr,

    As per your account details, the subscription for Creative Cloud all apps is active. We hope it is working fine for you. Let us know if you have any questions.

    Regards,

    Shivangi 

    7 replies

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    March 7, 2024

    Hi @Sachin35876292ktpr,

    As per your account details, the subscription for Creative Cloud all apps is active. We hope it is working fine for you. Let us know if you have any questions.

    Regards,

    Shivangi 

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    kglad
    Community Expert
    Community Expert
    March 5, 2024

    @Sachin35876292ktpr 

     

    check your account, https://account.adobe.com

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    Participant
    March 5, 2024

    I did, still same issue 

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    kglad
    Community Expert
    Community Expert
    March 5, 2024

    your account shows you have no subscription?

     

    if so, what shows that adobe's been paid?

     

    and why can't you use the trial?

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