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Sachin35876292ktpr
Participant
March 5, 2024
Answered

Re: When will my subscription activate?

  • March 5, 2024
  • 2 replies
  • 386 views

I purchased it at 10:56 am today, it's currently 20:23, it still hasn't been activated and I've been speaking with the customer service they're saying that my order doesn't exist despite of the money deducting. It's been four years since your comment and still Adobe hasn't improved on that

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi @Sachin35876292ktpr,

    As per your account details, the subscription for Creative Cloud all apps is active. We hope it is working fine for you. Let us know if you have any questions.

    Regards,

    Shivangi 

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    March 7, 2024

    Hi @Sachin35876292ktpr,

    As per your account details, the subscription for Creative Cloud all apps is active. We hope it is working fine for you. Let us know if you have any questions.

    Regards,

    Shivangi 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 5, 2024

    @Sachin35876292ktpr 

     

    check your account, https://account.adobe.com

    S
    Sachin35876292ktprAuthor
    Participant
    March 5, 2024

    I did, still same issue 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 5, 2024

    your account shows you have no subscription?

     

    if so, what shows that adobe's been paid?

     

    and why can't you use the trial?

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