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A
Anonymous
February 16, 2015
Answered

Re: Where can I find the serial number on my Adobe product box?

  • February 16, 2015
  • 1 reply
  • 173 views

i see an 8digit #, but it does'nt seem to fit into the spaces on the registration screen, so i'm confused

any other ideas?

    This topic has been closed for replies.
    Correct answer

    Jeff, those are the first 2 sites I went to and they weren't helpful. The chat offered by adobe is the worst I've ever experienced.  It took forever for anyone to respond and I happened to walk away from the computer and missed them.  Do they really expect someone to sit at the computer for an hour to wait.

    In the end, I begged a salesman to connecct me to a live person & then his manager who was able to help me.  It turns out the serial number was not in my packaging and he had to get one for me.

    I've dealt with many online chat services with Comcast, Apple and Brother and they are light years better than Adobe.  Had I known how hard it would be to get support from them I woulndt have purchased their product.

    1 reply

    A
    Anonymous
    February 16, 2015

    does anyone know how to reach a live person at Adobe??  I've tried their #800-833-6687, but they don't take tech  calls and you can't even reach a live person.  I've never dealt with a copany that provided such awful customre service.  I've been waitinf for a chat rep for hours

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 16, 2015

    Branching to a separate discussion.

    Kathyh70661450 for information on how to locate and register serial numbers please see Find your serial number quickly.  If you continue to face difficulties then please contact our support team directly at Contact Customer Care.  If you are not being given the option to contact our support team then please utilize a different web browser.

    A
    Anonymous
    Correct answer
    February 16, 2015

    Jeff, those are the first 2 sites I went to and they weren't helpful. The chat offered by adobe is the worst I've ever experienced.  It took forever for anyone to respond and I happened to walk away from the computer and missed them.  Do they really expect someone to sit at the computer for an hour to wait.

    In the end, I begged a salesman to connecct me to a live person & then his manager who was able to help me.  It turns out the serial number was not in my packaging and he had to get one for me.

    I've dealt with many online chat services with Comcast, Apple and Brother and they are light years better than Adobe.  Had I known how hard it would be to get support from them I woulndt have purchased their product.

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