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Participant
February 24, 2019
Question

Re: "You'll be able to manage this plan shortly"

  • February 24, 2019
  • 2 replies
  • 525 views

Hi there,

im having trouble with my account as well. I accidentally purchased the wrong program and would like to cancel. I just purchased today and it says the same message as above. Any help with cancelling would be greatly appreciated.

This topic has been closed for replies.

2 replies

twaritar3263062
Participating Frequently
February 25, 2019

Branching to a new discussion,

Hi Lindsey,

Sorry to hear that you are facing troubles while cancelling an Adobe subscription.

I have checked your account details and noticed that you had signed up for Lightroom CC plan on 24 Feb 2019. Please confirm if you are trying to cancel the same subscription.

Moving the discussion to Adobe Creative Cloud​ for expert help.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to contact our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

Participant
February 27, 2019

Yes I am looking to cancel the CC subscription. It unfortunately will not work with my current Mac.

Thank you for your help.

Lindsey Shoener

Abambo
Community Expert
Community Expert
February 24, 2019

lindseys80589824  wrote

Hi there,

im having trouble with my account as well. I accidentally purchased the wrong program and would like to cancel. I just purchased today and it says the same message as above. Any help with cancelling would be greatly appreciated.

Could you please elaborate which program you bought and what program you wanted to buy?

ABAMBO | Hard- and Software Engineer | Photographer