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franciscor53092390
Participant
January 2, 2021
Answered

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop ap

  • January 2, 2021
  • 1 reply
  • 5343 views

I am having this same problem in Windows 10 (January 2021 here). As soon as I enter my password, or login via a third party such as Google account which I recently linked, I get a "You've been signed out" message from my Creative Cloud Desktop.

Are there any known solutions for Windows?

    This topic has been closed for replies.
    Correct answer kglad

    start here carefully following the listed steps, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 4, 2021

    start here carefully following the listed steps, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

      F
      franciscor53092390Author
      Participant
      January 12, 2021

      Thank you kglad. One of the steps in your link solved my problem. I copy it below.

       

      Resolve issues while retrieving or storing license information

      Adobe apps must store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer. Follow these steps to resolve this issue.

      WINDOWS

      • Open Services manager (press the Start key and type Services).

      • In the list of Services, right-click on Credential Manager.

      • Click Restart.

      • Relaunch the Creative Cloud desktop app.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 12, 2021

      you're welcome (and glad to hear the problem is resolved!)

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