Reached Device Limit Issue

Forum|Forum|6 years ago
February 28, 2019
2 replies
3847 views

Having a strange issue with signing in, if I don't use an app for a while when I go to load one up, I get the following notification. But one of the devices listed is the device I'm trying to sign in on. This has happened about 8 times now and it's getting pretty annoying.It's the same computer why does it keep failing to recognise it as the same device?

Creative Cloud

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jane-e

Community Expert

gibsonion wrote
It's the same computer why does it keep failing to recognise it as the same device?

Hi

Without seeing the part you redacted, the only thing I can guess is that maybe it’s the same computer with more than one operating system? For instance, I have a Mac and I run Windows on it using Parallels. Although it’s one computer, it counts as two devices.

Jane

Abambo

Community Expert

Jane,

I had the same for some time and then it disappeared. I only signed the computer out and it worked again. 2 or 3 times in a row. It may be that a Windows update cleaned it out. It was annoying at most, not blocking. And as I said, it disappeared on its own...

I have 2 computers activated and it happened only on my laptop. It could also be in connection with network problems via wifi, as my laptop has a rather slow wifi... The desktop has a fixed line attached.

So I would suggest simply to ignore for now and. OP can also file a bug report.

ABAMBO | Hard- and Software Engineer | Photographer