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Participant
October 10, 2025
Question

reactivate adobe xi

  • October 10, 2025
  • 3 replies
  • 91 views

I need help reactivating Adobe XI on an old system.   I have a serial number but it wants me to activate through adobe but won't support it anymore.  Adobe customer service sent me here.

3 replies

Nancy OShea
Community Expert
Community Expert
October 12, 2025

Acrobat 11 is End of Life. 

For security & compatibility reasons, you need to replace it with modern equivalents. 

 

MODERN OPTIONS:
==============
FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html

FREE Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html\

Paid Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

Hope that helps. 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
October 10, 2025

What old system... exactly what is the error message?

 

Is that old system Windows 7?

 

IF win7...

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

kglad
Community Expert
Community Expert
October 10, 2025

what problem do you see when activating?