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geoffoote
geoffoote
Inspiring
March 25, 2015
Answered

Reactivating Elements12 & Lightroom

  • March 25, 2015
  • 1 reply
  • 270 views

I had to reformat my laptop & forgot to deactivate Elements 12 & Lightroom 5. Having reinstalled them on the laptop I cannot activate Elements or register Lightroom. It keeps saying that the programs cannot connect to the Internet but all other connections work & clock is set correctly. I keep going round in circles with Adobe help so any help would be much appreciated. Geoff

This topic has been closed for replies.
Correct answer geoffoote

Geoffoote the steps Kglad offered in messages #1 provide guidance on how to resolve the connection error.  If you have a specific question about a step in the document you are welcome to update this discussion.


Thanks for your help & suggestions. I finally managed to successfully activate Elements 12 by using Offline Activation. I had tried this before without success. I still don't know what I did to change it but it suddenly worked last night. Geoff

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 25, 2015

Sign in, activation, or connection errors | CS5.5 and later

geoffoote
geoffooteAuthor
Inspiring
March 25, 2015

Thanks for the response kglad. Tried all of these but still no luck. I am hoping somebody from Adobe will respond. Geoff

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 25, 2015

i'm not sure they'll be able to help you, but contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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