Participating Frequently

Question

Reactivation issue

Forum|Forum|1 year ago
July 27, 2024
1 reply
1050 views

My installation of Acrobat X was temporarily deactivated to use on another computer and now I cannot reactivate it. Support tells me that the activation servers for Acrobat X have been deactivated. If that were the case then how would they know what is activated and what is not? The computer that it was on temprarily won't deactivate it, presumably for the same reason, as it says I am not connected to the internet.

There must be a way to restore the use of perfectly good software.

Activation

This topic has been closed for replies.

kglad

Community Expert

use offline activation.

disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

M

miztrniceguyAuthor

Participating Frequently

" click Having Trouble Connecting To The Internet."

This option does not appear, as the screenshot I attached will show. The Connection Support link opens a page about diagnosing internet connection.

kglad

Community Expert

then you have a tougher task.

reconnect to internet. adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded