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yannisw95752033
Inspiring
January 5, 2020
Question

Really? I can't use Ilustrator offline?

  • January 5, 2020
  • 3 replies
  • 9749 views

It's holiday, we"re visiting family and I decide to bring my laptop with me so I can work on important projects for school. Once opening Illustrator I get a lovely message telling me I'm unable to use Illustrator because I'm not connected to the internet ... Really?

 

Paying so much money and not being able to use software offline?

    This topic has been closed for replies.

    3 replies

    R
    rodrigo5D0A
    Participant
    September 30, 2020

    I had the same problem. This is unbelievable.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      September 30, 2020

      Rodrigo5D0A, I would recommend beginning a chat session with our support team at https://helpx.adobe.com/contact.html to resolve any errors that occur while you are offline.  The original poster has not responded to this discussion since January 2020. 

       

      Alternately, you are welcome to create your own public discussion in the Download and Install forum at https://community.adobe.com/t5/download-install/bd-p/download-and-install?page=1&sort=latest_replies&filter=all.  Please include any specific error messages you have encountered and any troubleshooting steps you have implemented.

      A
      Anonymous
      June 24, 2020

      This happens to me too. Incredibly frustrating.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        June 24, 2020

        Tricia H. I am showing that we have never received an activation request for the e-mail address you used to post to this public discussion forum, so I am extremely surprised that you are even able to use the Illustrator CC application while online.

         

        Please see http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for steps you can take to resolve the connection error.  If you do not own the computer and network, that Illustrator is used on, then please ask whoever does to make the adjustments.

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        January 5, 2020

        I frequently work offline.  Did you sign-in to your Creative Cloud account from the laptop before you left home?  Creative Cloud needs to verify your subscription about once every 30 days.  Outside of that, you don't need Internet access to use your desktop apps.  However you would need it to sync files to your Creative Cloud space.

         

        I trust the family you're visiting has Internet access.  If not, a public library or coffee shop must have WiFi access you could use temporarily..

         

        Nancy O'Shea— Product User & Community Expert
        Y
        yannisw95752033Author
        Inspiring
        January 6, 2020

        Yes, I had been using my laptop during the entire holidays. Used Illustrator, ExperienceDesign, Photoshop & AfterEffects in the last 2 weeks on that account, while connected to the internet.

        Apperantly I did.

        All my files are local, the only thing not wanting to work was CC.

        Doesn't matter, it should work without a problem, like any other software that requires 0 internet connectivity to function normally.

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        January 6, 2020

        Maybe there is another problem. What error messages are you seeing?

        Which operating system?

         

        Nancy O'Shea— Product User & Community Expert
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