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Montana26
Montana26
Participant
October 12, 2015
Answered

Receive "install failed - errors encountered during install (21). when attempting to download Photoshop CC, Lightroom CC and Edge Animate CC

  • October 12, 2015
  • 2 replies
  • 432 views

Just purchased   - receive errors of "Install Failed:  Errors encountered during install. (21) after each attempt to download on PC - Photoshop CC, Lightroom CC and Edge Animate CC.  Advice? 

This topic has been closed for replies.
Correct answer Anupriya Khare

You may Reextract or copy the contents of the installer.

Please refer the link Installation and launch log errors | CS5, CS5.5, CS6

Hope this will resolve your issue.

Regards,

Anupriya Khare

2 replies

T
Tea-Why
Participant
October 20, 2015

Was this issue ever resolved? Having the same problem. "solution" above simply says "Reextract or copy the contents of the installer." It appears this guide is outdated and was created before Adobe CC.

Anupriya Khare
Anupriya KhareCorrect answer
Participating Frequently
October 13, 2015

You may Reextract or copy the contents of the installer.

Please refer the link Installation and launch log errors | CS5, CS5.5, CS6

Hope this will resolve your issue.

Regards,

Anupriya Khare

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