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soupdraggon
soupdraggon
Participating Frequently
November 29, 2016
Question

Receive installation errors when reinstalling CS3

  • November 29, 2016
  • 1 reply
  • 500 views

I have been happily running my fully licenced CS3 until Nov 22nd

- then suddenly I get the "licencing for this product has stopped working"

So GREAT -  my work software just went west...  - the exact same as Tedweinstein (I could have written it myself!)

I tried ALL the fixes in this thread.

Now it wont re-install CC3 -  AT ALL ...

I cant even install Adobe Reader - for heavens sake !

I 'was' thinking about getting some up to date stuff from CC and even tried Fuse (over 3 months ago : and when it worked, it was in harmony with CS3 - as it should be) But - Adobe inspire zero confidence when some of your CC products are flawed as well (Adobe Fuse Won't Open! – Mixamo ) - and that has not been fixed in a YEAR.(+ The Cloud CC desktop itself is so buggy it is unmentionable , I have already had to re-install that 3 times due to auto updates not working correctly & the CC systems are mega CPU/Memory invasive)

Now,  I made no changes overnight between the 21st and 22nd - The machine was off :

So who could have blocked my perfectly valid fully paid for licence on the 22nd? - what happened Adobe ? : did the licence database fail ?- is the licencing server flawed ? - have some changes to the system broken CS3 licencing ?

I have installed no other software or updates : my machine is locked down as tight as can be (which is why I am not yet on Win10)

Please fix it Adobe : we gave you our money - We paid for working software with a perpetual licence - we have not all been attacked by the latest "lets-get-everyone-pissed-off-at-adobe" virus - the people suffering are too disparate - stop playing ostrich in the sand, and realize that this is not "customers being stupid" - Something has gone wrong : and we need to know how to fix it , Not have the same old same old "non-working" have you tried this "fixes" echoed at us time after time.

A full paying customer since early Macromedia days ... is thinking of walking out of the door.

I have already had to D/L M$ Expression & Gimp.... and I resent it... greatly.

A slow hand Clap Adobe

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 29, 2016

    Soupdraggon I am sorry that you are now receiving the error that the licensing has stopped working.  Did you try the solutions offered in message #3 of this discussion.  Did you have any questions regarding the steps listed?

    soupdraggon
    soupdraggonAuthor
    Participating Frequently
    November 29, 2016

    Everything apart from No.9 :

    No.8 three times now - including with the new CC cleaner... + this must be the slowest installer known to man !

    I have balked at No.9 because I don't want to waste 3 hours on the phone only to get into the situation where have to explain that the apparent 'invalid licence number' I have given them has been read off the side of the box the CD's came in as supplied by Adobe. !!...

    It also worries me that my sentence : "I tried ALL the fixes in this thread." got ignored - Is this an automated response ?

    it also concerns me is the way in which all our (the people suffering this problem) machines should fail in the same way that required these type of fixes - it seems to me to be a millions to one chance that untouched machines should suddenly have little known folder permissions changed - don't you think ?

    I spend my working life (20+ years) squashing bugs in multiple languages - you develop a nose for it :  and my nose tells me that there is something very wrong when a clean install won't function : The only thing not in your list is of fixes is addressing registry stuff - But I presumed the the CC cleaner would do that. Also, cannot understand why a clean install on the same machine as it was on before, should fail unless it is linked with this  "licensing for this product has stopped working" message - I think you block install if you cant verify the existing licence : or- if it has been installed on too many machines. Both of which are untrue in my case : A clean install should refresh any licence checking software & reset to correct( if needed) folders etc (e.g. steps 1-7) - all in all - something does not add up.

    I am going to give it one last go - with a MS VS debugger attached to the installer and see if I can spot anything.

    If it works - I will come back and post : If it does not... I will come back...

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 29, 2016

    Branching to a new discussion.

    Soupdraggon what error are your receiving when you try to reinstall Creative Suite 3?  Are you receiving a message that the serial number is invalid or that the Licensing has stopped working?  Both errors were discussed within the previous discussion.  If you can please clarify the current error you are receiving it would be appreciated.  In addition what version of Windows are you installing Creative Suite 3 on?

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