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April 24, 2020
Answered

Received a 3-month license extension due to coronavirus epidemic

  • April 24, 2020
  • 3 replies
  • 306 views

Hi. My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license, plrase? I will be great!

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    Correct answer John T Smith

    This is a public forum, not the link to Adobe support
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    Be sure to remain signed in with your Adobe ID before accessing the link below
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    https://helpx.adobe.com/contact/support.html
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    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    3 replies

    Just Shoot Me
    Legend
    April 25, 2020

    Your Friend might of tried to Cancel his/her subscription and then the agent gave them 3 months free to Extend the subscription for another year.

    Nancy OShea
    Community Expert
    Community Expert
    April 24, 2020
    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 24, 2020

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account question
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long