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Participant
January 29, 2019
Answered

Receiving Error 301 on Mac CC

  • January 29, 2019
  • 15 replies
  • 65966 views

I'm receiving a 301 error when trying to update my apps on my Mac (Mojave).  I've reinstalled AAM.  No luck. 

Any ideas?

--Robert

This topic has been closed for replies.
Correct answer kglad

this was originally posted 2 years ago and several people are posting about a newer easier-to-apply solution from nmsoy (which i don't see in this thread).

 

anyway, here is an updated post for cc app problems.  the steps below the bold text was the answer 2 years ago that many are calling (appropriately) the nuclear option.  but there several less aggressive steps that can now be taken because adobe, in the past 2 years, has added the ability to reset the cc app preferences and to repair the cc app without requiring a reinstall.  these less aggressive steps are listed below:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

15 replies

Participating Frequently
May 13, 2020

This wierd 'Repair' within the 'Uninstall' program works also for me under macOS Catalina. Very 90's solution, counterintuitive and doesn't makes customers more happy. But, thanx.

kglad
Community Expert
Community Expert
December 20, 2020

you're welcome.

Participant
May 4, 2020

Just had the same issue - couldn't neither install nor uninstall anything - getting 301 error every time.

 

Killing all Adobe processess through the Activity monitor and relaunching Creative Cloud helped me.

Dotoki2
Inspiring
April 20, 2020

I had the same error 301 by update of Lightroom Classic and Lightroom CC on macOS 10.14 and the reason was enabled Avira Antivirus as background task. After disabling Avira the update went smoothly without any error code.

petiili
Participating Frequently
March 18, 2020

For me, it was enough to run Applications/Adobe Creative Cloud/Uninstall Adobe Creative Cloud

 

There is a "Repair" option. After repair, updates are working again without any uninstallation/cleanup.

Whit G.
Inspiring
March 23, 2020

Yep, same. Don't start with the nuclear option, that's likely to be overkill.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 29, 2019

this was originally posted 2 years ago and several people are posting about a newer easier-to-apply solution from nmsoy (which i don't see in this thread).

 

anyway, here is an updated post for cc app problems.  the steps below the bold text was the answer 2 years ago that many are calling (appropriately) the nuclear option.  but there several less aggressive steps that can now be taken because adobe, in the past 2 years, has added the ability to reset the cc app preferences and to repair the cc app without requiring a reinstall.  these less aggressive steps are listed below:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Participant
January 30, 2019

Appears to have solved the problem.  Photoshop is installing at the moment and I'll keep going on the apps.

Thanks for the fix!

kglad
Community Expert
Community Expert
January 30, 2019

you're welcome.