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Anonymous
June 28, 2012
Question

Recently purchased Lightroom 4 and not able to install on my Mac

  • June 28, 2012
  • 2 replies
  • 1039 views

The installer starts and goes through all the steps but does not ever ask for a serial number. It 'completes' installation but nothing is on my hardrive. Computer is a MAC book Pro and processor is

GHz Intel Core i7. Running version 10.7 and I have enough avail space. Tried 4 or 5 times and restarted and tried again. Nothing is there? ANy idea why? when I click on LR 4 icon it starts installer again

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2 replies

Arpit Kapoor
Arpit Kapoor
Participating Frequently
June 30, 2012

Seems like some permission issue that is not allowing to write the files to the applications folder.

Try Repair Disk Permissions : http://docs.info.apple.com/article.html?path=DiskUtility/11.5/en/7070.html

You can also ty enabling the root user and installing Lr  on to that.

Enable Root user : http://support.apple.com/kb/ht1528

Victoria Bampton LR Queen
Community Expert
Victoria Bampton LR QueenCommunity Expert
Community Expert
June 28, 2012

I've heard of a similar case, albeit another program, where the installer had been dragged to the Applications folder and it wouldn't write the application there as a result.  Where's yours?

Victoria - The Lightroom Queen
Brett N
Adobe Employee
Brett N
Adobe Employee
June 28, 2012

Moving to the Installation forum.

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