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franzh36589358
Known Participant
January 28, 2021
Question

Rechnertausch

  • January 28, 2021
  • 2 replies
  • 212 views

Habe ein Abonnement Creativ Cloud (Photoshop, Lightroom, ..) und werde den Rechner auswechseln (mehr Power). Was muß ich machen ? Auf dem alten Rechner die Lizenz "abmelden" oder "deaktivieren"? Geschieht das über mein Adobe-Konto? Muss ich auf dem neuen Rechner mit "Creativ Cloud" beginnen und die Programme neu herunterladen? Ich habe meine Anwendungen auf 2 Rechnern laufen (PC und Laptop). Leider habe ich keine klaren Anweisungen zu diesem eigentlich normalen Vorgang gefunden.

Bitte um Hilfe.

Franz Haslinger

  

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    2 replies

    kglad
    Community Expert
    Community Expert
    January 28, 2021

    you can leave everything cc on the old computer (and continue to use it).  unless you're selling/giving it to someone else*.

     

    just install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud on your new computer and use it to install your adobe subscription and trial programs.

     

    if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

     

     

    *to remove everything cc from the old computer (if that's what you want to do),

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials